Customer Service Representative

Job Summary

Providing support to enhance customer satisfaction, the full-time remote Customer Service Representative will manage member inquiries, resolve complex issues, and promote services while ensuring compliance with organizational standards.

Key Responsibilities

• Handle a variety of member inquiries and complaints related to eligibility, benefits, and billing
• Document conversations and ensure accurate responses to customer inquiries in accordance with established procedures
• Collaborate with internal departments to obtain necessary information and coordinate service recovery as needed

Required Qualifications

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test (minimum speed of 30 WPM)
• Demonstrated ability to effectively interact with diverse work units
• Familiarity with systems used within the Membership Service Contact Center (MSCC)