Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various service areas, including facility and eligibility inquiries
• Document conversations and resolve complaints while maintaining compliance with privacy and confidentiality standards
• Initiate contact with relevant personnel to gather information and coordinate service recovery as needed

Required qualifications:

• Minimum of two years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center