Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative II will manage complex member inquiries and provide accurate information to enhance customer satisfaction and retention.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and claims, ensuring timely and accurate responses
• Document all incoming contacts and evaluate data to resolve complaints and coordinate service recovery
• Collaborate with internal and external teams to obtain necessary information and support customer needs effectively

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Strong knowledge of systems used within the Member Service Contact Center