Customer Service Representative

Job Summary

Supporting a government client, the full-time remote Customer Service Representative will manage incoming calls, prepare detailed reports, and engage with callers while applying critical-thinking skills in a dynamic environment.

Key responsibilities

• Answer and track incoming calls while accurately documenting information
• Prepare and submit detailed reports in government systems
• Conduct database and open-source research, routing and escalating calls as necessary

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience with telephony systems and CRMs
• Ability to pass a government security background check