Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational standards.

Key responsibilities:

• Handle and document member inquiries across various service lines, ensuring accurate and timely responses
• Promote customer satisfaction by resolving complaints and coordinating service recovery as needed
• Maintain compliance with organizational policies while effectively interacting with diverse work units and departments

Required qualifications:

• Minimum two years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)