Customer Service Representative
Job Summary
Providing essential support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to health plan services, eligibility, and billing while promoting customer satisfaction and retention.
Key responsibilities:
- Handle member inquiries and provide accurate information regarding services, eligibility, and billing
- Document interactions and ensure compliance with organizational policies and performance metrics
- Collaborate with internal departments to resolve complex issues and enhance the member experience
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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