Customer Service Representative
Job Summary
Providing higher-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and general complaints while ensuring compliance and promoting customer satisfaction.
Key responsibilities:
- Handle member inquiries across various services, including eligibility, billing, and complaints
- Document conversations and evaluate data to resolve issues effectively
- Initiate contact with relevant personnel to obtain necessary information for inquiries
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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