Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews, ensuring customer satisfaction and compliance with organizational standards.

Key responsibilities:

• Handle member inquiries across various categories, including eligibility, benefits, and billing
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to obtain necessary information for resolving inquiries and complaints

Required qualifications:

• Minimum two years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM (typing test must be current within one year)
• Demonstrated analytical skills and working knowledge of systems used within the MSCC