Customer Service Representative

Job Summary

Seeking experienced call center professionals, the full-time Customer Service Representative will provide excellent customer service, manage incoming calls, and prepare detailed reports while working remotely.

Key responsibilities

• Answer and track incoming calls while engaging and interviewing callers effectively
• Prepare and submit accurate reports in government systems and maintain detailed documentation
• Navigate multiple systems and applications simultaneously, routing and escalating calls as needed

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent is required
• Proficiency in Microsoft 365, particularly Microsoft Word for drafting and finalizing reports
• Experience in handling sensitive information and ability to pass a government security background check
• Proficiency with telephony systems and CRMs