Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance and enhancing customer satisfaction.

Key responsibilities:

• Handle member inquiries across various service lines, including eligibility, benefits, and billing issues
• Document conversations and maintain compliance with organizational policies and procedures
• Collaborate with internal departments to resolve complex inquiries and promote customer satisfaction

Required qualifications:

• Minimum of two years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated understanding of relevant policies and processes