Customer Service Representative

Job Summary

Providing exceptional support to members and patients, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring high levels of customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various service lines, ensuring accurate and timely responses
• Document all interactions and escalate complex issues as necessary to maintain service quality
• Collaborate with internal departments to resolve complaints and enhance member experience

Required qualifications:

• Minimum of two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively use systems relevant to the Membership Service Contact Center
• Demonstrated analytical skills and the ability to manage work with minimal direction