Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational standards.

Key responsibilities:

• Handle member inquiries across various service categories, including eligibility and billing
• Document and respond to incoming contacts, ensuring accurate and timely information delivery
• Evaluate data to resolve complaints and coordinate service recovery as needed

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated working knowledge of systems used within the Membership Service Contact Center