Customer Service Representative
Job Summary
Providing higher-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance and customer satisfaction.
Key responsibilities:
- Handle member inquiries across various services, including eligibility and billing
- Document conversations and follow established procedures to meet customer needs
- Evaluate data to resolve complaints and coordinate service recovery as necessary
Required qualifications:
- Minimum two (2) years of customer service or member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Demonstrated analytical skills and ability to manage work with minimal direction
Complete Job Description
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