Customer Service Representative

Job Summary

Working full-time in a hybrid environment, the Customer Service Representative will manage onboarding, customer inquiries, and payment postings while ensuring high-quality support and effective communication across departments.

Key responsibilities

• Handle all incoming customer tasks including onboarding, inquiries, and payment postings
• Provide day-to-day support to manage incidents and customer requests in line with quality standards
• Coordinate with internal teams to ensure effective communication and resource management

Required qualifications

• High School diploma or GED
• Strong critical thinking skills
• Ability to organize and prioritize work effectively
• Self-motivated with a proactive approach to learning
• Experience in customer service, preferably in a Fiber/Wireless/Voice Internet Service Provider setting