Customer Service Representative
Job Summary
Providing exceptional support to members, the full-time remote Customer Service Representative I will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational standards.
Key responsibilities:
- Handle complex member inquiries and document all incoming contacts to determine the nature of requests
- Initiate contact with relevant Health Plan personnel to obtain necessary information for resolving inquiries
- Support compliance and maintain the privacy and confidentiality of member information while documenting conversations according to procedures
Required qualifications:
- Minimum two (2) years of customer service or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, verified within one (1) year of the posting period
- Demonstrated analytical and problem-solving skills
Complete Job Description
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