Customer Service Representative

Job Summary

Providing high-level support to members, the full-time remote Customer Service Representative will manage inquiries related to eligibility, billing, and benefits while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various service categories, including eligibility and billing
• Document interactions and resolve complaints while promoting a positive customer experience
• Collaborate with internal departments to obtain relevant information for customer concerns

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to understand relevant policies and processes effectively
• Experience with systems used within a Membership Service Contact Center preferred