Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will provide accurate and timely information to members, customers, and providers while managing complex inquiries and complaints.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews, ensuring compliance with guidelines
• Document all incoming contacts and responses, maintaining a high standard of customer service and satisfaction
• Collaborate with internal departments to resolve issues and improve member experience while adhering to privacy and confidentiality standards

Required qualifications:

• Minimum of two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Ability to work independently with minimal direction and manage a diverse range of tasks