Customer Service Representative

Job Summary

Providing exceptional service to members, the full-time remote Customer Service Representative II will manage complex inquiries and issues, ensuring customer satisfaction and retention while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and claims, ensuring accurate and timely responses
• Document all incoming contacts and interactions according to established procedures, coordinating with relevant personnel as needed
• Evaluate data to resolve complaints and implement service recovery strategies while maintaining a focus on customer needs

Required qualifications:

• Minimum two-and-a-half years of customer service experience, including six months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Strong knowledge of systems used within the Member Service Contact Center