Customer Service Representative
Job Summary
Providing exceptional support to members and patients, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational standards.
Key responsibilities:
- Handle member inquiries across various service areas, including eligibility and billing
- Document conversations and maintain compliance with privacy and confidentiality guidelines
- Initiate contact with relevant personnel to resolve complex inquiries and enhance customer satisfaction
Required qualifications:
- Minimum two (2) years of customer service or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Understanding of relevant policies and processes related to customer service
Complete Job Description
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