Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and promoting customer satisfaction.

Key responsibilities:

• Handle member inquiries across various services, including facility inquiries and billing issues
• Document conversations and follow established procedures to meet customer needs effectively
• Collaborate with internal departments to resolve complex inquiries and improve member experience

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical skills and ability to think critically