Customer Service Representative

Job Summary

Providing exceptional support in a full-time remote capacity, the Customer Service Representative will enhance customer satisfaction by addressing inquiries, resolving issues, and promoting services while maintaining compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various service categories, including eligibility and billing issues
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Collaborate with internal departments to obtain necessary information and resolve customer concerns effectively

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and achieve a minimum typing speed of 30 WPM
• Ability to understand and apply organizational policies and procedures
• Familiarity with systems used within the Membership Service Contact Center (MSCC) is preferred