Customer Service Representative

Job Summary

Experienced call center professionals will find a full-time remote Customer Service Representative opportunity focused on providing excellent customer service, managing incoming calls, and preparing detailed reports for a government client.

Key responsibilities

• Answer and track incoming calls while engaging and interviewing callers in a dynamic environment
• Prepare and submit accurate reports in government systems, ensuring compliance with procedures
• Navigate multiple systems simultaneously, documenting and maintaining information accurately

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent is required
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience with telephony systems and CRMs
• Ability to pass a government security background check