Customer Service Representative

Job Summary

Scheduling service calls for field technicians across the US, the full-time remote Customer Service Representative will create service tickets, act as a liaison between clients and technicians, and respond to service order requests via phone and email.

Key responsibilities

• Schedule service calls based on priority and location
• Create and route service tickets to various agencies
• Provide excellent customer service to internal and external customers

Required qualifications

• Dispatch and/or Call Center experience preferred
• Proficient in using computers and technology
• Ability to prioritize tasks and communicate effectively
• Experience managing multiple projects simultaneously
• Flexibility to adapt to procedural or organizational changes