Customer Service Representative

Job Summary

Providing remote support to customers, the full-time Customer Service Representative will manage phone calls, resolve issues, and assist retail sales representatives while adapting to changing priorities.

Key responsibilities

• Accepts, resolves, and escalates customer concerns through effective communication
• Documents customer interactions and manages follow-up contacts to ensure efficient resolution
• Utilizes internal systems to research customer accounts and independently determine reasonable resolutions

Required qualifications

• High School diploma or equivalent required
• Strong proficiency in various computer applications and software required
• Previous experience in customer service preferred
• Adeptness in navigating relevant operating systems and productivity tools preferred