Customer Service Representative
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Job Summary
Working remotely on a full-time basis, the Customer Service Representative will handle incoming calls from child support client stakeholders, categorize calls, document interactions, and fulfill customer needs while adhering to established procedures.
Key responsibilities
- Receive and categorize calls from child support client stakeholders according to Standard Operating Procedures
- Document customer interactions and resolve complaints by providing appropriate solutions and alternatives
- Gather customer information thoroughly to assess needs and educate customers as necessary
Required qualifications
- High School Diploma or equivalent
- At least one year of prior experience in customer service, call center, or related fields
- Proficiency in data entry skills, including keyboard, mouse, and 10-key pad
- Basic knowledge of Microsoft Office
- Ability to work Mountain Time hours, Monday through Friday
Complete Job Description
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