Customer Service Representative
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Job Summary
Supporting student loan borrowers from a remote location, the full-time Customer Service Representative will assist with account inquiries, repayment options, and application processes in a high-volume contact center environment.
Key responsibilities
- Assist student loan borrowers with account questions and repayment options via inbound and outbound calls
- Provide accurate, professional, and courteous support while adhering to federal regulations and company policies
- Meet established performance metrics and quality assurance standards in a fast-paced environment
Required qualifications
- Must be a US Citizen
- High School diploma or GED
- 6+ months of customer service experience in a business or call center environment
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance
Complete Job Description
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