Customer Service Representative

Job Summary

Working remotely on a contract basis, the Customer Service Representative will resolve customer inquiries through phone, email, and webform, manage complex cases requiring human judgment, and document interactions while maintaining HIPAA compliance.

Key responsibilities:

• Resolve customer issues end to end across various communication channels
• Handle complex cases that require independent judgment and reasoning
• Document customer interactions accurately and assist with quality investigations

Required qualifications:

• 4 or more years in customer support, quality, or a related role
• A 4-year degree in a relevant field
• Experience in a regulated environment, particularly handling sensitive information
• Strong critical thinking and problem-solving skills
• Ability to quickly learn new products, tools, and systems