Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will ensure timely and courteous resolution of customer inquiries while documenting relevant information and striving for first-time resolution.

Key responsibilities

• Communicate clearly and concisely with customers, explaining complex insurance topics and maintaining accurate electronic records
• Interact directly with customers to resolve issues related to health insurance products and services, adhering to company and regulatory guidelines
• Develop expertise in health insurance benefits and eligibility, utilizing problem-solving skills to address customer complaints effectively

Required qualifications

• High school diploma or equivalent
• Minimum two years of experience in a specialized customer service environment or two years of college coursework plus one year of relevant experience
• Proficiency in customer resolutions and multitasking in a high-stress environment
• Ability to work independently and demonstrate organized, detail-oriented problem-solving skills
• Must pass the company proficiency test: Customer Service Assessment