Customer Service Representative

Job Summary

To support a dynamic healthcare environment, the remote Customer Service Representative will manage case intake, scheduling, and client communication while ensuring timely processing of referrals.

Key responsibilities

• Handle the intake of new cases, verifying information and drafting entries in the system
• Monitor and track cases to meet deadlines and ensure proper assignment to physicians
• Communicate regularly with clients regarding case progress and documentation requirements

Required qualifications

• Minimum of 1 year of experience in an administrative or clerical role in a business office environment
• Preferred experience in a healthcare setting, such as a medical office or insurance claims
• Proficiency in computer skills, particularly with Apple Operating System and Google applications
• Associate's Degree is preferred
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment