Customer Service Representative

Job Summary

To support a growing team, the full-time remote Customer Service Support Representative will act as a liaison between customers and internal departments, resolving inquiries, maintaining accurate records, and ensuring a high level of customer satisfaction.

Key responsibilities

• Resolve customer inquiries and requests using internal systems and procedures
• Maintain accurate records and CRM data while ensuring compliance with HIPAA
• Participate in initiatives to improve customer satisfaction and business performance

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Reliable internet with a compatible provider (minimum 50 Mbps download speed)
• Strong computer skills, including proficiency with Microsoft Office and CRM systems