Customer Service Representative
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Job Summary
Working remotely in a full-time capacity, the Customer Service Support Representative will act as a liaison between customers and the company, resolving inquiries, maintaining lab operations knowledge, and ensuring high customer satisfaction while adhering to service standards.
Key responsibilities
- Resolve routine customer requests and clarify needs to provide effective solutions
- Research and address complex inquiries while maintaining accurate records in compliance with HIPAA
- Support initiatives aimed at improving customer satisfaction and overall business performance
Required qualifications
- High school diploma or GED equivalent
- At least 2 years of experience in a customer service role
- A minimum of 1 year of experience in a contact center or call center environment
- Proficiency with software applications such as Microsoft Office and CRM systems
- Reliable internet connection with a minimum download speed of 50 Mbps
Complete Job Description
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