Customer Service Representative
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Job Summary
Supporting a healthcare refund initiative, the full-time temporary Customer Service Representative will assist patients with account inquiries and refund statuses while working remotely and adhering to West Coast operating hours.
Key responsibilities:
- Handle inbound calls to provide support and information regarding refund initiatives
- Verify patient identity following client-approved procedures before discussing account details
- Document all call interactions accurately in designated systems according to training standards
Required qualifications:
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferably in a call center or healthcare environment
- Ability to manage inbound calls professionally in a high-volume setting
- Basic computer proficiency, including experience with multiple systems
- Strong adherence to confidentiality and data privacy requirements
Complete Job Description
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