Customer Service Representative
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Job Summary
To deliver exceptional customer service, the full-time hourly Customer Service Representative will manage calls from customers and representatives, triage inquiries, and document interactions in a remote work environment.
Key responsibilities
- Provide customer service by responding to inquiries, resolving issues, and fulfilling requests
- Triages customer needs, including verifying demographics and appointment inquiries
- Accurately document all call information in the case management system according to standard operating procedures
Required qualifications
- High School Diploma or equivalent
- 1-3 years of call center or scheduling experience
- Proficiency in Microsoft Office Suite and relevant computer applications
- Ability to pass a National Agency Check with Inquiries (NACI) background investigation
- Strong knowledge of administrative processes and excellent telephone etiquette
Complete Job Description
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