Customer Service Representative

Job Summary

Providing multi-level support to customers, the full-time Customer Service Representative will manage phone interactions, resolve issues, and document customer concerns in a 100% remote environment.

Key responsibilities

• Accepts, resolves, and escalates customer concerns while documenting interactions according to department standards
• Utilizes internal systems to research customer accounts and history, managing follow-up contacts efficiently
• Provides support to team members and adapts to changing priorities while maintaining department guidelines

Required qualifications

• High School diploma or equivalent required
• Strong proficiency in various computer applications and software required
• Previous experience in customer service preferred
• Adeptness in navigating systems such as Salesforce, RingCentral, and Microsoft Office preferred
• Ability to manage time and tasks effectively to meet follow-up guidelines