Customer Service Representative
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Job Summary
Experienced in online customer support, the full-time Customer Service Representative will manage billing, shipping, refunds, and order-related processes while working remotely to ensure high-quality customer service and satisfaction.
Key responsibilities
- Respond promptly to customer inquiries and maintain a positive, empathetic attitude
- Acknowledge and resolve customer complaints, issuing refunds or processing reshipments as needed
- Keep records of customer interactions and provide feedback on the efficiency of the customer service process
Required qualifications
- 2+ years' experience with online customer support in a remote setting
- Proficient in various CRM software (ZenDesk, Gorgias, or similar)
- Fluent in English, with excellent written and verbal communication skills
- Ability to use multiple computer applications simultaneously and stay calm under pressure
- High school diploma
Complete Job Description
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