Customer Service Representative

Job Summary

To support a service-oriented mission, the full-time Customer Service Representative will assist members with transportation inquiries, document interactions, and ensure a positive experience while working remotely from West Virginia.

Key responsibilities

• Assist customers with transportation questions and schedule, modify, or cancel reservations as needed
• Document customer complaints and ensure accurate trip data entry
• Maintain a professional demeanor while adhering to company policies and participating in required meetings

Required qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience, preferably in a high call volume environment
• Ability to type at least 35 words per minute accurately
• Demonstrated ability to quickly learn new technology and follow complex instructions
• Strong interpersonal skills with the ability to work independently and collaboratively