Customer Service Representative
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Job Summary
To support a growing team, the full-time Customer Service Representative will serve as the first point of contact for members, resolving transportation questions and concerns while working remotely from Pennsylvania.
Key responsibilities
- Assist customers with transportation inquiries and manage scheduling, modifications, and cancellations of reservations
- Document customer interactions and complaints accurately, ensuring a positive experience
- Participate in required meetings and maintain adherence to company policies and attendance standards
Required qualifications
- High School Diploma preferred
- 0-2 years of contact center or customer service experience with high call volume and data entry preferred
- Ability to quickly learn new technology and processes, and follow complex instructions
- Typing speed of at least 35 words per minute
- Must reside in Pennsylvania
Complete Job Description
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