Customer Service Representative
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Job Summary
To support a fast-paced medical device company, the full-time Customer Service Representative will manage order processing activities, update information in QAD ERP and CRM systems, and ensure timely deliveries aligned with surgery schedules while working remotely in the U.S.
Key responsibilities:
- Manage all order processing activities and communicate order status to the sales team
- Build strong relationships with internal and external clients to support the sales organization
- Ensure compliance with regulatory requirements and the SI-BONE Quality System
Required qualifications:
- High School diploma with some college coursework and a minimum of 3 years of experience
- Experience in the medical device industry is strongly preferred
- Proficiency in MS Excel, QAD, and Salesforce CRM
- APICS certification is a plus
- Ability to multitask and prioritize workload in a fast-paced environment
Complete Job Description
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