Customer Service Representative

Job Summary

Supporting internal and external customers, the full-time Customer Service Representative will manage order processing, respond to inquiries, and coordinate shipment issues while working remotely.

Key responsibilities

• Handle inbound and outbound customer calls regarding order status and other needs
• Process customer orders and payments using CRM and Solomon systems
• Maintain customer documentation and assist with eCommerce account setup

Required qualifications

• High school diploma or GED
• One or more years of customer service or related experience
• Experience using Microsoft Word and Excel
• Ability to accurately enter and maintain information in computer systems
• Strong organizational skills to manage multiple priorities