Customer Service Representative

Job Summary

Partnering with Sales Representatives to resolve customer inquiries, the full-time Customer Service Representative will process orders, monitor inventory, and proactively communicate delivery status to ensure customer satisfaction onsite in Wauwatosa, Wisconsin.

Key responsibilities

• Process customer orders for assigned accounts and monitor order status and delivery dates
• Collaborate with Sales Representatives to address customer product questions and concerns
• Notify customers of potential delivery issues and suggest alternatives to resolve problems

Required qualifications

• Associates degree and/or equivalent work experience
• Ability to read and interpret safety rules and procedure manuals
• Proficient in calculating figures such as discounts and percentages
• Experience in a fast-paced work environment
• Ability to solve practical problems with limited standardization