Customer Service Representative

Job Summary

Providing timely responses to customer inquiries, the remote Customer Service Representative will manage customer orders, troubleshoot complaints, and utilize Microsoft Office and Zendesk to ensure high-quality service and support.

Key responsibilities

• Respond to customer inquiries via telephone and email in a service center environment
• Open and maintain Customer Care tickets, recording issues and account information
• Resolve product or service problems by clarifying customer experiences and determining appropriate solutions

Required qualifications

• Proven customer support experience, ideally in the automotive industry
• Strong phone contact handling skills and active listening abilities
• High school diploma (or equivalent) with at least 1 year of experience; post-secondary education may substitute for experience
• Proficiency in Microsoft Office applications such as Outlook, Word, and Excel
• Bilingual in English/Spanish is a plus