Customer Service Representative

Job Summary

Providing exceptional service remotely, the full-time Customer Service Representative will serve as a primary point of contact for customers, addressing inquiries, interpreting policies, and ensuring satisfaction through effective communication across various channels.

Key responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner
• Assist customers with policy interpretation, claims inquiries, and premium/billing-related matters
• Investigate and resolve customer issues by gathering necessary information and utilizing available resources

Required qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• Minimum of 2 years of call center or customer service experience in a high-volume environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Strong organizational skills and the ability to type 40-50 words per minute
• Ability to adapt quickly in a fast-paced, changing environment