Customer Service Representative
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Job Summary
Focused on providing exceptional support, the full-time Customer Service Representative will manage inbound and outbound customer inquiries, schedule appointments with design consultants, and confirm scheduled meetings while working remotely.
Key responsibilities
- Handle inbound and outbound customer-related phone inquiries, resolving questions and issues promptly and professionally
- Schedule and confirm appointments between customers and design consultants
- Respond to email correspondence from customers and internal team members while staying updated on company procedures
Required qualifications
- Prior experience in customer service or phone support
- Typing speed of at least 50 words per minute
- Ability to maintain a calm and positive demeanor under pressure
- Commitment to upholding team values such as teamwork, accountability, and integrity
- Eligibility to work in the United States without visa sponsorship
Complete Job Description
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