Customer Service Representative

Job Summary

Providing essential support for clients' Early Out Service patients, the full-time Customer Service Representative will manage inbound and outbound calls, ensuring quality assurance standards are met while working remotely.

Key responsibilities

• Meet production and quality assurance standards for calls
• Assist customers with medical billing questions, financial assistance programs, and payment processing
• Maintain confidentiality of customer information and participate in company education opportunities

Required qualifications

• High School Diploma or equivalent combination of education and relevant experience
• One year or more of customer service support experience in a remote setting
• Strong organizational, multi-tasking, and time-management skills
• Detail-oriented with the ability to follow through on issues to resolution
• Able to work independently and collaboratively as a team member