Customer Service Representative

Job Summary

Seeking a part-time Customer Service Representative, this remote position will manage customer interactions through phone, email, and chat, ensuring a positive experience while assisting with inquiries and coordinating schedules for students.

Key responsibilities:

• Answer customer inquiries via phone, email, and chat, providing solutions and support
• Update the CRM with relevant customer information and manage scheduling for new students
• Collaborate with the leadership team to identify trends and report customer service needs

Required qualifications:

• 3+ years of customer service experience
• Understanding of the special education system and its unique challenges
• Proficiency with CRM software such as Zoho, Freshdesk, or Hubspot
• Ability to learn new software and adapt to various platforms quickly
• Strong attention to detail and ability to manage multiple calendars across time zones