Customer Service Representative
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Job Summary
Providing exceptional customer service in a fast-paced remote environment, the full-time Customer Service Representative will handle inbound calls and chat messages related to Veteran care, manage appointment scheduling, and resolve inquiries regarding medical and behavioral health care authorizations.
Key Responsibilities
- Manages multiple tasks to meet call and chat volume, schedule adherence, and quality standards
- Initiates and receives communications from VA medical staff and providers to address claims and eligibility inquiries
- Documents all interactions thoroughly while ensuring compliance with HIPAA regulations and maintaining customer privacy
Required Qualifications
- High School diploma or GED
- One year of experience in a customer service role with performance metrics
- Experience using Microsoft Office products and the Internet
Complete Job Description
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