Customer Service Representative

Job Summary

Dedicated to delivering best-in-class customer service, the full-time Elite Customer Service Representative will handle complex inquiries, resolve escalated issues, and provide exceptional support while adhering to internal policies and compliance standards in San Antonio, TX.

Key responsibilities

• Manage complex customer interactions and collaborate with internal departments to resolve issues efficiently
• Provide proactive engagement with customers, anticipating their needs and addressing potential concerns
• Offer feedback and suggest improvements for customer service processes and tools

Required qualifications

• 4+ years of experience in financial services, contact center, or customer service support
• 2+ years of experience in a fast-paced call center environment managing customer accounts
• Proficiency in Microsoft Office applications and experience navigating multiple systems simultaneously
• Demonstrated ability to handle escalated customer concerns with professionalism and empathy
• Experience working in high-volume environments while consistently delivering results