Customer Service Representative
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Job Summary
Working primarily remote with periodic office visits, the full-time hourly Customer Service Representative will answer incoming calls in a fast-paced environment, build relationships with clients and agents, and process payments and complex service requests.
Key responsibilities
- Support resolution of incoming calls by answering questions and initiating necessary processes
- Process billing requests, manual premium payments, and loan requests from calls
- Maintain records of customer interactions and complete follow-up calls for missing items
Required qualifications
- Minimum of 3 years of experience in Customer Service
- Associate's degree in business or related field
- Experience in the insurance industry or call center environment preferred
- Fluency in Spanish is a plus
- Basic knowledge of Microsoft Word and Excel
Complete Job Description
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