Customer Service Representative
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Job Summary
Seeking a dedicated Customer Service Representative, the remote position will manage inbound and outbound communications through various channels while delivering exceptional service to members and providers, ensuring compliance with healthcare regulations.
Key responsibilities
- Engage with providers and members through calls, emails, and live chat, addressing inquiries with empathy and accuracy
- Document interactions and resolutions in the CRM, sharing insights for process improvement
- Meet established KPIs related to call quality, customer satisfaction, and adherence to guidelines
Required qualifications
- High school diploma or GED required
- 1-2 years of customer service experience, preferably in healthcare
- Strong organizational skills with the ability to multitask across multiple systems
- Demonstrated empathy and clarity in responding to member and provider concerns
Complete Job Description
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