Customer Service Representative
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Job Summary
Seeking a dedicated and empathetic Customer Service Representative, this remote position will manage inbound and outbound communications to deliver exceptional service to members and providers, while ensuring compliance with healthcare regulations.
Key responsibilities
- Engage with providers and members through various communication channels, addressing inquiries with empathy and accuracy
- Document interactions and share insights on recurring issues to support process improvement
- Meet established KPIs related to call quality, customer satisfaction, and adherence to scripts and standards
Required qualifications
- High school diploma/GED required
- 1-2 years of customer service experience, preferably in healthcare
- Strong organizational skills with the ability to multitask across multiple systems
- Demonstrated ability to actively listen and respond to concerns with compassion and clarity
Complete Job Description
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